Showcase My Journey

About me

Tech-savvy Implementation Project Manager with 5+ years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development, and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions, and logistical considerations.

Experience

Implementation Manager

Kaleris

2022 — Present

Engaged in the design, development, sales, implementation, and support of a cloud-based platform business automation solutions for my company's largest contract worth over 1.2 million within 2 years and 7 million overall project Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs Led initial onsite discovery meetings and created business requirement documents for any customized software feature request Researched and resolved barriers to successful system functionality, improving support and issue resolution Responsible for the implementation of 9 products for 17 sites across 18 month span, this incorporated development of new features and enhancement to out of the box features.

Led and orchestrated the full implementation process for new distribution centers, overseeing the integration of advanced warehouse automation solutions across 15 projects. This initiative resulted in a significant 25% surge in customer spend adoption within the first quarter, demonstrating exceptional operational efficiency and customer satisfaction improvement. Leveraged financial oversight skills to ensure that each implementation adhered to desired financial thresholds. Partnered with Account Managers to locate additional opportunities for future sites.

Senior Logistics Manager

Ryder

2021 — 2022

Responsible for continuing operation of closing multiple buildings of various logistical stages, managing P&L, shrink report, managing hiring agency partnerships, etc. While closing a cross-dock, I utilized $5k in labor to rework and repackage units, making $75k worth of units available for sale led Kaizens with varying companies targeting failed processes to improve sites KPIs and meet or exceed contractual agreements Built a process for a $150k carousel labeling machine from procurement to daily use in 3 weeks.

Led and managed concurrent implementation projects for large enterprise customers, resulting in a 20% increase in user engagement and adoption of Ryder Business solutions by effectively communicating proposed solutions, project updates, and risks to customers and Amazon Business Leadership.

Area Manager

Amazon

Managed and directed a cross-functional team at the distribution center level, overseeing and ensuring safety, quality, human resources, productivity, and customer experience (CE) performance while emphasizing Continuous Improvement initiatives. Facilitated the recruitment and selection process for (quantify) new team members which contributed to a notable 15% increase in productivity within the initial 6 months of implementation.

Developed relationships across functional areas such as Purchasing, Finance, IT and Change Management to drive successful AB implementations that met or exceeded customer expectations while advising on best practices for utilizing Amazon Business solution

2019-2021